SOLVING THE VOIP GATEKEEPER "TROMBONE EFFECT"

A unified messaging company required an innovative VoIP architecture to remove latency inherent to its network system design. Working with the customer's hardware, software, and network partners, Sigpro defined a system architecture to enable real-time telephony where it had previously been impossible.

Customer Requirement
A rapid-growth start-up required VoIP design expertise to remove packet latency in its existing telephony application. The solution required a system architecture perspective that accounted for the hardware platform, the system and application software, and the network services to successfully address and resolve the issue(s).

Sigpro Approach

• Redesign the network architecture and decouple the system software from the hardware platform design to produce a multi-cast IP system to meet latency requirements.
  
  
• Drive discussions and solutions with all appropriate vendors (hardware, software, and network service) and internal customer team.
  
  
• Define a laboratory test environment (equipment, software, and test procedures) to validate the solution with all third-party components.

Key Results:

• Sigpro's design enabled customer to overcome latencies that were preventing real-time communication.
  
  
• The customer's voice messaging application became viable for beta product launch.
  
  
• Based on its valuable intellectual property, the customer was acquired by a major Internet service provider.